Refund policy
Belle & Bloom Co. Return & Refund Policy
We hope you love your Belle & Bloom purchase! If something isn't quite right, we're happy to help.
Returns
Return requests must be submitted within 14 days of delivery.
To be eligible for a return, merchandise must be:
- Unworn, unused, and unwashed
- In its original condition with tags attached
- Free from stains, makeup, deodorant, odors, pet hair, or other signs of wear
- Returned according to the instructions provided by Belle & Bloom Co.
Please contact us before sending any item back. Do not return an item to the address shown on the shipping package unless instructed to do so. Some products are shipped from different fulfillment locations, and the appropriate return instructions may vary.
Unless the item is defective, damaged, or incorrect due to an error on our part, return shipping costs are the customer's responsibility. Original shipping charges are non-refundable.
Final Sale Items
The following are not eligible for return unless they arrive damaged or defective: clearance/final-sale merchandise, personalized or custom items, gift cards, and items that cannot be returned for hygiene reasons.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If you receive an incorrect, damaged, or defective item, contact us within 3 days of delivery and include clear photos of the item, packaging, and shipping label when applicable.
We will review the issue and provide instructions for replacement, refund, or another appropriate resolution.
Refunds
Once an approved return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method.
Please allow additional time for your bank or credit-card company to process and post the refund.
Shipping charges are not refundable unless the return resulted from an error on our part or the item was confirmed to be defective.
Exchanges
Because inventory can change quickly, we cannot guarantee that another size, color, or style will remain available. When an exchange cannot be accommodated, we may instead process an eligible return so you can place a new order.
Order Cancellations
We begin processing orders quickly, and some orders are transmitted to a fulfillment location shortly after they're placed. For this reason, we cannot guarantee that an order can be changed or canceled after it has been submitted.
Questions or Return Requests
Please contact Belle & Bloom Co. using the contact information provided on our website before returning any merchandise. Include your order number and reason for the return so we can assist you.